By accepting a quote given by AA Plumbing, you agree to the following terms and conditions:


1.1 All the work to be carried out in connection with this agreement is included in the aforesaid specification, and no statement representation or description made by the company, its employees or agents whether orally or contained in any literature advertising or other matter issued by or on behalf of the company shall constitute any part of the agreement and the purchase in entering into this agreement confirms that if any such statements, representations or descriptions have been made then he is not relying on them in making this agreement.

1.2 All materials on or about the site shall remain the company’s property until they are permanently fixed and paid for.

1.3 If the company is unable to obtain the specified in the quotation it may provide suitable alternative materials, or give written notice to rescind the contract.

1.4 While every care is taken to avoid unnecessary damage this agreement does not include the cost of making good decorations, walls, floors, or other parts of the premises unless specifically stated within the agreement. The same shall be made good (if at all) at the customer’s expense and the company shall not be liable therefore.

1.5 Regarding heating systems, unless stated otherwise, partial systems are designed as a stage towards a full system. Temperatures are not guaranteed, due to losses to unheated zones, but they would be if the system were later extended to a full system.

1.6 Radiator sizes are subject to revision by our design staff in order to meet the necessary heating requirements.

1.7 In cases where the hot water storage tank is to be replaced, this shall be of suitable dimensions to fit the existing cylinder cupboard. The existing immersion heater will, where possible, be re-fitted in the new cylinder, but this work is carried out entirely at the purchaser’s risk and the company for the subsequent accepts no liability for the operation of the immersion heater.

1.8 Electrical wiring connections and materials necessary for this installation have been included. This price does not include the moving of existing power points where required due to the siting of the equipment being installed unless stated on this contract.

1.9 We may record our phone calls for quality and training purposes.

1.10 Should it be necessary to pick up the keys to a property to gain access we may charge you for the extra time taken to pick up the keys/park.

1.11 Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party.


Our Responsibilities:

2.1 The company will adhere to agreed and starting and completion dates to the best of its ability but can accept no responsibility for delays on account of shortages of material or labour due to causes outside its control and in such case reasonable further time shall be allowed for completion of the work.

2.2 The company guarantees to repair or replace free of all charges for labour and materials, any of its products, which develops a fault due to defective materials or construction within one year of the date of installation. This guarantee is void if the company’s products have been misused, abused, neglected or worked on by someone not authorised by AA Plumbing.

2.3 The company disclaims responsibility for any defects in an existing plumbing or heating installation. Connections to existing pipework, water tanks, cisterns, baths, sinks and washbasins are made at client’s risk. If it subsequently appears that the existing installation requires being wholly or partially replaced, such work shall be carried out as an extra to the contract on receipt of written instructions from the client.


Customer Responsibilities:

3.1 The client shall be responsible for the safe custody of or damage to all materials fixed or unfixed from the time of delivery to site to completion of work.

3.2 Adequate parking is to be made available to the engineer and our customers are responsible for the cost of parking should this not be possible.

If it is too difficult to find a parking location in the relative proximity of the property, we are to attend then we take no responsibility for not being able to complete the quoted works and you may be liable to pay the cancellation fee as set out in section 17.

3.3 All requirements for a job must be requested before the work starts. For example, should you wish for us to take pictures, provide a commissioning checklist or write a report on our findings we will not do so unless it is requested beforehand.

Should you require anything after a job is completed that wasn’t originally requested there may be an additional charge to provide this or it may just be impossible to do so, therefore we reserve the right to refuse to provide such information.

3.4 All work is to be inspected the same day where possible, in the unlikely event of damage being caused we will let you know immediately, however, if damage is caused that we are unaware of please let us know within 24 hours so we can remedy the situation.

Anything reported after 24 hours after attendance, we will take no responsibility for unless it can be proved without any doubt that we caused the damage.

3.5 Should any issues arise surrounding work that we have carried out, we expect you to let us know so we can fix the issue right away, we will not pay out for any third party company/contractor, nor will we reduce our invoice to cover these costs.

3.6 If the Supplier's performance of its obligations under this Agreement is prevented or delayed by any act or omission of the Customer, its agents, sub-contractors, consultants or employees, the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay.


Changes to Contracts:

4.1 If the client requests modification of the work, or variations in the equipment after commencement of work, they shall inform the company in writing and the company shall be entitled, if necessary to charge such variation or modification as an extra to the contract.



5.1 Where invoices are not paid on time (NET 10) we will attempt to contact for payment via any methods available to us, however, we reserve the right to use a 3rd party debt recovery agency to recover any overdue debts where our in house recovery methods have proven ineffective, this will likely incur other charges such as legal fees or late payment fees that we reserve the right to add to the debt.

5.2 As per the late payment legislation of 2013 late payment charges and interest are as follows:

Interest on late payments starting the day after the due date are 8% above the bank of England base rate.

Late payment recovery charges are as follows:

Size of unpaid debt        

Sum to be paid

Up to £999.99                   


£1,000.00 to £9,999.99     


£10,000.00 or more        


Should we decide to use a 3rd party company to recover the debt, you will be responsible to pay the full cost of recovery and depending on how far the process needs to go in order to recover the money these fees can be anywhere between £25 to £10,000.

5.3 Deposits are required for all work, the only exceptions to this term is that if it is pre-agreed that no deposit is required, this would only normally happen if the job is an emergency.

Where no deposit is taken and no quote is supplied before you approve the work, you are agreeing that the invoice for the work is going to be a reasonable cost for the works completed.

The amount for the deposit depends on a few factors:

  • The amount of the quotation as follows:

Quote Value

Deposit required

Loss of deposit for a cancellation within 24h



1 hour Labour per engineer booked



1 hour Labour per engineer booked



1 hour Labour per engineer booked



2 hours Labour per engineer booked



2 hours Labour per engineer booked

Additional deposits may be asked for if you are a business customer and the job would exceed your credit limit. (Please refer to section 6.1)

5.4 We do not have a “callout charge”, however, we will always charge a minimum of 1 hour’s labour for a callout, even if it is a 10 minute job. After the first hour we will charge at half rate per half hour.

The exception to our hourly rate is that should a quote be given at a fixed cost then this will apply regardless of time spent on site.

In some situations, additional work may be discovered while on site that needs to be completed to complete the original work, should this situation arise, we will attempt to make contact to make the customer aware of the extra cost before proceeding with the work, however, if the customer is not contactable while on site, unless otherwise stated before the work commenced we will carry on with the extra work to get the original work completed.

5.5 All invoices will be made out to the individual/company that first contacted us unless otherwise agreed and verified before work commences.

We will not under any circumstances change a billing contact once a job has been completed.

If you failed to let us know that you are not the billing contact, it will be your responsibility to recover the money owed and pay us directly.


Credit Terms:

6.1 Credit limits are applied to all new business accounts and they are increased in stages from £0 up to a maximum of £3000. No company shall owe more than their agreed credit limit at any time and should this situation arise we reserve the right to halt all works immediately until their credit limit is brought back within their allowance.

Credit limit stages are as follows:

Stage 0


All new accounts do not have a credit limit and therefore upon quote acceptance a pro forma invoice will be generated for the full amount and this must be paid before the work is carried out. Once payment is received the company will instantly move to stage 1.

Stage 1


As above all companies move to stage 1 after 1 fully paid invoice.

Stage 2


Companies will be moved to stage 2 after 3 invoices have been paid on time (NET 10) and within our other terms.

Stage 3


Companies will be moved to stage 3 after 6 invoices have been paid on time (NET 10) and within our other terms.

Stage 4


Companies will be moved to stage 4 after £4000 worth of invoices have been paid on time (NET 10) and within our other terms.

Stage 5


Companies will be moved to stage 5 after £10,000 worth of invoices have been paid on time (NET 10) and within our other terms.



7.1 Refunds for cancelled jobs will be refunded to the original payment method within 2-4 working days.

7.2 If your work requires the purchase of materials or parts that are non-returnable or will incur a charge to return them then you will be responsible for the costs of the materials or the postage to return them, proof of returns will be supplied to you.


Closing Statement:

8.1 Unless otherwise stated and agreed by both parties the terms and conditions written here are final and will be made readily available to everyone, either on our website or on all quotations and invoices provided. Should any company disagree with any of our terms they must let us know immediately so a compromise can be made in writing before work commences.

Nothing in these terms and conditions is intended to remove your rights regarding the quality of our work, or relating to faulty or mis-described goods that are supplied as part of our service.



AA Plumbing is a trading name of AA Plumbing (UK) Ltd
Registered in England & Wales (No. 08798904)

601 International House, 223 Regent Street, London, W1B 2QD
03456 46 11 46

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